Privacy Policy

1. Information We Collect

When you interact with AnswerPilot — including visiting our website, filling out a form, or booking a demo — we may collect the following information:

• Personal Information: Your name, email address, phone number, and business name when submitted through our contact or booking forms.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and browser type.
• Communications: Any messages, emails, or inquiries you send to us.
• Payment Information: If you become a paying client, payment details are processed securely through Stripe. We do not store your card information.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule demo calls
• Provide and improve our AI receptionist services
• Send you relevant communications about AnswerPilot (you can opt out at any time)
• Process payments and manage your account
• Analyze website performance to improve user experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who help us operate our business (e.g., GoHighLevel for CRM, Stripe for payments, Netlify for hosting). These providers are bound by confidentiality agreements.
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Analyze site traffic and usage patterns
• Deliver relevant advertising through the Meta Pixel

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

5. Meta Pixel

Our website uses the Meta Pixel, a tracking tool provided by Meta (Facebook). This tool helps us understand how visitors interact with our website and allows us to show relevant ads to people who have visited our site. The Meta Pixel may collect your IP address, browser type, and pages visited. You can opt out of this tracking by visiting Facebook's Ad Settings.

6. Data Security

We take the security of your information seriously. We implement industry-standard security measures including SSL encryption, secure data storage, and restricted access to personal information. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at hello@answerpilot.co.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you cancel your account or request deletion, we will remove your data within 30 days unless required by law to retain it.

9. Children's Privacy

AnswerPilot is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@answerpilot.co
• Website: answerpilot.co